FREQUENTLY ASKED QUESTIONS

USB Drives

Find out about all things related to USB thumb and hard drives pertaining to Cymatic Audio products.

Are USB Thumb Drives OK?

USB Thumb Drives

Cymatic Audio does not recommend the use of Thumb drives or solid-state drives (SSD) for Direct-to-USB recording of multi-track songs. Please use a traditional “spinning platter” USB2.0 or USB3.0 hard drive for all your recordings. Always attach the drive to your Cymatic Audio device and then format the drive with the device's built-in format option.

Thumb drives (also known as flash drives) offer very high peak read/write speeds, but are subject to occasional pauses in data writing. This makes them unsuitable for a multi-track recording device that needs to constantly write a data stream to the attached drive . Although with thumb drives, the recording may look fine for some time, there is no guarantee that dropouts may not occur later.

In contrast, when using your Cymatic Audio device solely for playback, thumb drives can be used. To ensure smooth playback, make sure to test the complete playback of your material before the real performance.

Many thumb drive manufactures make unannounced changes to their drives’ chipsets due to cost, and this makes endorsing any specific model of thumb drive very difficult.  Having said that, listed below are some 3rd-party recommendations:

USB Thumb Drive Performance from Tom's Hardware
Who Rates It?
Please use a traditional “spinning platter” USB2.0 or USB3.0 hard drive for all your recordings.

Can I format my drive on a Mac/PC?

Please do not format the drive using your computer. You should always attach the drive to your Cymatic Audio device and then format the drive with the device's built-in format option.

Cymatic Audio devices use the FAT32 file system, with a default cluster size that is optimized for your device’s performance. When formatting a drive in FAT32 with other systems like your computer, the cluster size may vary depending on the disk size, and this may cause dropouts during your recordings.

Note: As usual, when formatting a USB device using the format function of your Cymatic Audio device, all data and partitions on the drive will be deleted.

Is my Cymatic Audio device compatible with the USB 3.0 standard?

Yes, all of our devices are compatible with the USB 3.0 standard. However, USB 2.0 drives are also fast enough for recording, so there is no specific advantage to using a USB 3.0 drive.

Is my Cymatic Audio device compatible with a RAID system?

The Cymatic Audio products do not support disk drives set up in a RAID configuration.

There are, however, some RAID drives which show up as a single USB drive, and these drives should work. For example, the RAID drives of Glyph Technologies show up as a single USB drive, so uTrack24 and uTrack-X32 with firmware versions higher than 2913 support these drives.
However, LR-16 and LP-16 cannot support these products due to special communication behavior.

How many songs can I have on my USB drive?

The uTrack24 and uTrack-X32 support an unlimited number of songs.
The LP-16 can handle up to 100 multi-track songs. In the music folder up to 200 folders are supported, each with up to 200 separate stereo songs.

Why is my hard drive not recognized?

USB hard drives used for recording have to be fully compatible with the USB 2.0 specification, without requiring custom software or drivers. If your hard drive requires drivers, it will be looking to communicate with them on a Windows or OS X computer, and will not recognize the file system of Cymatic Audio products.

Additionally, some users have tried using external hard drive enclosures as well as adapters for SD cards.  Many of these devices also require drivers to operate correctly.  We consistently recommend using newer USB hard drives for the best results (we've had good experiences with Seagate Backup Plus drives).

I have dropouts with my recording, what could be going wrong?

There are a few reasons that could be causing dropouts. Please follow these rules:
  • Do not use a thumb drive or SSD drive. Instead always use a USB2.0/USB3.0 hard drive for your recording, for the reasons explained above.

  • Before using the USB drive, make sure to format the drive using the Cymatic Audio device's format option. Cymatic devices use the FAT32 file system with a default cluster size that is optimized for your device’s performance. When formatting a drive in FAT32 with other systems like Windows or OS X, the cluster size may vary depending on the disk size, which may cause dropouts.

  • Avoid using USB cables longer than 1m for the hard disk drive . Due to voltage drop that occurs when using long cables with power-hungry hard drives, some drives go into a power saving mode and the read/write speed slows down as a result, causing dropouts. Our devices’ USB storage connectors supply sufficient power to run external USB hard drives, but depending on the hard drive’s power consumption, an additional power supply for the hard disk may sometimes be needed.

  • Some hard drives have internal protection for damage that may occur when there is a lot of movement. When the music in a live sound environment is too loud (especially with low frequencies) the vibrations to the hard drive may cause the drive to move its head to a “park” position for a while. This causes the data transfers to be stalled for a period of time, resulting in dropouts. Put a soft, vibration-absorbing material underneath the hard drive, such as a thick mouse pad or a sheet of foam.

 

Connecting

Find out about the various cabling options on the uTrack24, LR-16 and LP-16 and the options how to connect to Dante Devices.

What cables can I connect to the LP-16?

The LP-16 has unbalanced outputs on 1/4 inch TRS jacks. Their pin assignment is:
LP-16 Out


The LP-16 also has a stereo line input on a 1/8 inch TRS jack. Its pin assignment is:
LP-16 Input

What cables can I connect to the LR-16?

Unbalanced Inserts

The LR-16 is best connected to recording sources that provide per-channel inserts. Connect your recording source with standard TRS to TRS 'insert cables' to the LR-16 rear panel inputs.

TRS insert

NEW!! Cymatic Audio Studio Core 8 Channel Direct Loom is now available in North America


Unbalanced MONO Outputs

Since the  LR-16 uses insert style inputs, it is recommended to use a special cable where only the tip is connected and the ring is left unconnected. Always use a TRS (tip-ring-sleeve) connector on the LR-16 side, to ensure it receives a proper unbalanced load, and to avoid attenuation of the signal.
MONO unbalanced


Balanced MONO Outputs

This case is similar to the unbalanced mono output above: Do not connect the ring.
TRS symmetrical

Please refer to chap 11 in the LR-16 manual (Downloads).

How do you use the LR-16 with Inserts if you already are using the Inserts with effects?

The solution needs to fulfill two requirements:
  1. The insert path must be closed.
  2. The TRS cable going to LR-16 should have the ring disconnected.
Usually a Y cable between mixing console and effect unit solves the first requirement. Depending on your effect unit, you might consider using a special cable from a second effect unit output to the LR-16, just make sure the ring is disconnected.

Can I use more than one LR-16 and synchronize them to get a 32-channel recording?

Unfortunately, there is no formal synchronization function on the LR-16. However, there are some workarounds:
  • Use the stereo output on one LR-16 to connect to the 2nd LR-16, then daisy chain as many units as you like.  This will provide a guide track for you to physically align your tracks in your DAW later.  When using this method please keep in mind that:
    • You will need a USB drive for each unit.
    • The LR-16 records to standard wave format and does not include time stamp.
  • You can feed a metronome click track to multiple units to create guide tracks.

In any case, you need to manually align your recordings in the DAW, to compensate the time offsets caused by delayed starting your recordings, and also to compensate the (very small) speed drifts of your unsynchronized recorders.

What cables can I connect to the uTrack24?

The uTrack24 has 24 balanced inputs and 24 balanced outputs, available on 8-channel DB25 connectors following the Tascam standard:

DB25 analog

Please visit the Cymatic Audio webstore for purchasing your XLR and/or TRS looms.

How to connect to DANTE devices

Please refer to this document for connecting Cymatic Audio AUDIOLAN products to Dante devices.

 

I/O Routing and Settings

Tips and tricks for various routing options.

It is possible to record from both digital and analog sources on a uTrack24 with a digital option card?

uTrack24 handles the inputs in three separate 8-channel blocks. Each 8-channel block can be configured for either digital or analog source. You can assign inputs to each block using the uTrack24's submenu “Inputs”, located in the "Settings" menu.

Note: In 88.2 and 96 kHz mode, uTrack24 only records 8 channels, and thus uses only the first 8-channel block.

How can I set the proper routing for the uTrack-X32 inputs and outputs?

For detailed information, please refer to the X32/M32 console’s User Manual, and its instructions for routing audio in and out of the console.

The uTrack-X32 can record from, and playback to, various channels in your mixing console:
  • To select the audio channels that you plan to record, go to the console's menu "Routing" / "Card Out”.
    For example, to record the X32/M32 console’s analog inputs, select "Expansion card outputs 1-8" to "local 1-8", and so on.

  • To configure the playback channels, go to the console's menu "Routing" / "Home".
    For example, to playback from USB harddisk to the mixing console's local analog inputs, select "input 1-8" to "card 1-8", and so on.

 

Connecting to Computers and Tablets

Find out about connecting the uTrack24, LR-16 and LP-16 as a USB interface to an iPad, Mac or PC.

Can I connect my Cymatic Audio devices to a computer or tablet?

Yes, you can connect your device to an iPad or computer running OS X, without the need to install any drivers.  To use the Cymatic audio devices as interface devices on a computer running Windows, you will need to download and install the drivers available at
The uTrack24, uTrack-X32 and LR-16 can operate either as a stand-alone hard disk recorder or as a computer audio interface.  To use them as interface, the USB drive should not be connected to the unit’s USB port.

Driver installation on a Windows computer should be very easy but here is a great article to read in case you need some advice and tips:

Can I connect multiple Cymatic Audio units over USB to my computer?

Only one unit should be connected over USB to a computer at once. You can, however, use the “Aggregate Audio Device” feature on OS X to integrate other interfaces in tandem your Cymatic Audio device, in order to gain more connectivity.

On a computer running Windows, you can also create an aggregate setup using the free ASIO4All program, using the WDM driver format.
Here is a nice explanation on that configuration:

Can I use my Cymatic Audio device as a standalone recorder and record to a computer attached to it at the same time? I’d like to record to both mediums at once to create a redundant “safety recording”.

This is unfortunately not possible.  The uTrack24, uTrack-X32 and LR-16 have discrete communication requirements, and can only be used in either standalone mode or interface mode at any given time.
Be sure not to have a hard drive connected to your Cymatic Audio device while trying to install the device to your computer, since the attached drive will cause the device to work as a standalone recorder, and it will not be seen by the computer.

My Cymatic device is not recognized by my computer. What is wrong?

Ensure that you do not have a Hard Drive connected to the device, as it will prohibit communication to the computer.
On a Windows PC, download our driver from www.cymaticaudio.com/downloads and install it prior to connecting your device over USB.

The iPad and Mac are driverless installs and work in a “plug and play” fashion.

I am getting clicks and pops when using my Cymatic Audio device with the Windows operating system. How can I optimize my system?

Here are some tools for checking your PC's configuration to help you gain optimal performance.

DPC Latency Checker
Thesycon’s DPC Latency Checker is a Windows tool that analyses the capabilities of a computer system to handle real-time data streams properly. It may help to find the cause for interruptions in real-time audio and video streams, also known as drop-outs.
The program supports all Windows versions up to and including Windows 10. Please read Thesycon’s remarks to supported Windows versions.

Thesycon System Info
Thesycon System Info is a Windows application that shows detailed version information about USB and Firewire bus driver stacks installed in a Windows system. The TSI tool generates a report in plain text format. This report can be copied to the clipboard or saved to a file. TSI is useful when handling customer support requests. It enables end users to check the bus driver versions installed on a PC. Third-party USB bus driver stacks are provided with many main boards. If such a bus driver stack is used instead of the Microsoft driver stack then unexpected problems may occur.

Optimizing your DAW

http://www.editthis.info/sonar/Optimizing_Your_DAW

 

Windows/OSX/Android/iOS Applications

Find out how to efficiently use our free tools (uRemote, uTool).

Is it possible to use uRemote without a router?

Direct connection without a router is possible from a computer running Windows or OS X. The computer should provide an IP address for the Cymatic Audio unit, so please make sure that DHCP on your computer is enabled.

I can connect only a maximum of two devices running uRemote to my uTrack24/uTrack-X32. Is it possible to connect more than 2 devices running uRemote to the same device?

Without the “Copperlan Manager” software (available for OS X and Windows) running on a computer on the network, the maximum number of devices running uRemote is two.
To run more than two instances of uRemote, install the Copperlan Manager software onto a computer on the network.

Copperlan Manager can be downloaded at

Without the “Copperlan Manager” software (available for OS X and Windows) running on a computer on the network, the maximum number of devices running uRemote is two.

To run more than two instances of uRemote, install the Copperlan Manager software onto a computer on the network. Copperlan Manager can be downloaded at

http://www.copperlan.org/index.php/download

I cannot see level meters or any faders in the uRemote connected to my uTrack-X32.

The uTrack-X32 does not provide its own level meters or any kind of mixdown option.

For monitoring levels, you may use the X32/M32 mixing console’s own metering page on its internal LCD screen, or a computer/phone/tablet running the console’s X32 control software.

Since the signal path to the uTrack-X32 is entirely digital, you can be confident that any levels you see on the console are the exactly the same levels you will have on your recording.

I cannot see the files in uTool when I try to create a multitrack song.

When creating a multitrack mode song, we allow only mono source files.
The source files should be in a supported format:
  • Sampling rate (44.1, 48, 88.2, or 96 kHz )
  • Bit-depth (16 or 24-bit)
If the source files do not match with these criteria, the files will not display in uTool’s file browser.

Is it possible to create a MIDI song without an accompanying .wav file?

Playback of MIDI data, without an accompanying wave file, is not supported. At least one wav file must be present.

On the LP-16, the length of the wav files is important: the wav files need to be at least as long in duration as the MIDI file, or longer.
On the uTrack24, the wave file can have a different length.

If you want to use just MIDI data, simply load any wave file to use as a “dummy file” (and on the LP-16 make sure it is as long - or longer - than the MIDI file). Simply leave the analog output8s) unconnected.

Is it possible to insert markers into an already recorded song, and then export the song with those newly created markers?

At the moment, we do not allow adding markers to an existing song. The only way to create markers is to do so as the original recording is taking place on your Cymatic Audio hardware (using the skip backward, skip forward, or play keys).

When using uTool, the "Export" button is grayed out. I cannot export the content.

If the destination drive or folder does not provide enough space for the data that is going to be exported, the export button remains grayed out.

 

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